Terms of service

Last updated: November 10, 2026

1. About These Terms

This website, www.1goto-g.com, is operated by HONG KONG JU ER OUTDOOR LIMITED under the brand 1GOTO-G. Throughout these Terms, “we,” “us,” and “our” refer to HONG KONG JU ER OUTDOOR LIMITED.

Our store is hosted on Shopify, which provides the ecommerce platform we use to sell our products.

These Terms govern your use of our website and purchases from our store, together with our Shipping & Delivery Policy, Returns, Refunds & Exchanges Policy, Warranty & Repairs Policy, and Privacy Policy.

Please read these Terms before placing an order. By using our website or purchasing from us, you agree to these Terms to the extent permitted by applicable law.

2. Using Our Website

You must be legally able to enter into a purchase agreement in your place of residence, or make a purchase with the involvement of a parent or legal guardian.

You agree to provide accurate information and use the website lawfully. You must not:

  • Make fraudulent purchases or use payment details without authorization.

  • Upload malicious code or interfere with website security.

  • Access another person’s account or personal information without permission.

  • Infringe intellectual property rights or use the website for unlawful activity.

We may restrict access where reasonably necessary to address fraud, security threats, or unlawful use. This does not remove our obligations relating to valid purchases, refunds, or warranty claims.

3. Products and Descriptions

We make reasonable efforts to describe our golf club sets accurately, including their specifications, handedness, dimensions, and included accessories.

Please review the selected product and its options before ordering. Features and included items vary by model.

Colors may appear slightly different because of lighting, photography, and screen settings. This does not limit your rights if an item is defective, incorrect, or materially different from its description.

Product availability may change. Updates to product listings do not authorize us to materially change an order you have already placed without your agreement.

4. Prices and Payment

Prices are displayed in U.S. dollars (USD) unless otherwise stated. Applicable discounts, taxes, and any other charges are shown at checkout before you submit your order.

Payment must be made using an available checkout payment method. Payments are processed through our payment providers and may be subject to their terms.

Price changes apply to future purchases and do not change the agreed price of an existing order.

If a material pricing or listing error affects your order, we will contact you to explain the issue. Where permitted by law, we may cancel an order affected by an obvious error and refund any payment collected. We will not charge an increased price without your agreement.

5. Orders and Customer Information

After you place an order, you will receive an order acknowledgment. This confirms receipt of your order and does not by itself confirm shipment.

Orders are subject to payment verification and product availability. Where permitted by law, we may decline or cancel orders because of suspected fraud, payment problems, unavailable inventory, or material listing errors.

If we cancel an order, we will notify you and refund any payment collected.

Please provide a complete shipping address and current contact information. Contact us promptly if any order details need correcting. Changes may not be possible once fulfillment has begun.

6. Order Cancellations

To request cancellation, contact support@1goto-g.com within 24 hours of placing your order. Include your order number and the email address used at checkout.

If your order has not shipped:
We accept cancellation requests submitted within the 24-hour window. If cancellation is completed before shipment, we provide a full refund to your original payment method without a cancellation fee.

If your order has already shipped:
We cannot cancel the shipment. If you still wish to return the order, contact us for authorization and follow our Returns, Refunds & Exchanges Policy.

For a personal-preference return after shipment:

  • You are responsible for return shipping.

  • We cover the original outbound shipping cost and do not deduct it from an eligible refund.

  • The return must meet the conditions of our return policy.

These personal-preference shipping charges do not apply to approved returns involving damaged, defective, or incorrect items.

Approved cancellation refunds are issued within 3–5 business days. Your payment provider may require additional time to post the refund.

7. Shipping and Delivery

We offer free shipping to the 48 contiguous U.S. states and Washington, D.C.

Orders are typically processed within 1–2 business days, followed by estimated transit of 3–7 business days, for total estimated delivery of 4–9 business days.

Delivery dates are estimates. Shipping coverage, address restrictions, fulfillment arrangements, tracking, and delivery issues are explained in our Shipping & Delivery Policy.

If we cannot ship within the stated timeframe, we will notify you and provide the option to accept a revised shipping timeframe or cancel for a full refund.

8. Returns, Refunds and Exchanges

All golf club sets purchased from our website are eligible for a 30-day on-course trial, starting on delivery.

You must request a return or exchange within 30 calendar days of delivery and ship the approved return within 3 calendar days after approval.

Returns must include the complete set, all included accessories, and the original packaging. Light ball marks and minor club-sole scuffs from normal trial use are acceptable.

For personal-preference returns, you pay return shipping. For personal-preference exchanges, you pay return shipping and we pay shipping for the replacement. Any product price difference is charged or refunded accordingly.

For approved returns involving damaged, defective, or incorrect items, we cover required shipping costs.

Full eligibility conditions, return instructions, inspection times, and refund procedures are set out in our Returns, Refunds & Exchanges Policy.

9. Two-Year Limited Warranty

Our golf club sets carry a 2-year limited warranty from the date of delivery, covering qualifying defects in materials and workmanship under normal use.

Approved warranty service consists of repairs or replacement parts, depending on the issue and the arrangements agreed with our support team. We cover approved repairs, replacement parts, and required shipping.

Coverage, exclusions, and claim instructions are explained in our Warranty & Repairs Policy.

Nothing in these Terms excludes or limits applicable statutory warranties or consumer rights.

10. Equipment Use and Safety

Use golf equipment only for its intended purpose and follow the rules of the course, driving range, or other appropriate facility.

Maintain a safe distance from people and property. Inspect equipment before use and stop using any item that appears damaged, loose, or unsafe.

Children should use appropriately sized equipment with adult supervision.

These safety responsibilities do not exclude our responsibility for defective products or any liability that cannot lawfully be excluded.

11. Intellectual Property

Website content, including logos, text, images, graphics, and videos, is owned by us or used with permission and is protected by applicable intellectual property laws.

You may browse and use the website for personal shopping purposes. Commercial reproduction, distribution, or use of protected content requires permission from the relevant rights holder, except where permitted by law.

12. Third-Party Services and Privacy

Our website may use third-party payment services, applications, or links. Those providers may have their own terms and privacy practices.

Our Privacy Policy explains how personal information is collected, used, and shared in connection with our store.

References to third-party services do not remove our responsibilities to you as the seller.

13. Website Availability and Liability

We take reasonable steps to maintain our website but cannot guarantee uninterrupted or error-free access. We may temporarily suspend access for maintenance or security reasons.

Any limitations relating to website availability do not reduce our product descriptions, delivery commitments, return rights, or warranty obligations.

To the extent permitted by applicable law, we are not responsible for losses caused solely by events beyond our reasonable control or by unlawful use of the website.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, negligence causing death or personal injury, or any other liability that cannot lawfully be excluded or limited.

14. Questions and Disputes

If you have a concern about an order or these Terms, please contact us so we can work toward a resolution.

Nothing in these Terms requires mandatory arbitration, designates an exclusive court, or prevents you from exercising consumer rights or seeking remedies available under applicable law.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

15. Changes to These Terms

We may update these Terms by posting a revised version with an updated date.

Updated terms apply prospectively. They do not retroactively reduce the rights, return eligibility, or warranty coverage associated with an existing purchase.

16. Contact Information

For questions about these Terms:

Brand: 1GOTO-G
Website Operator: HONG KONG JU ER OUTDOOR LIMITED

Email: support@1goto-g.com
Phone: +1 608-917-3299

Registered Business Address:
Office 5, 8/F, Mega Cube, 8 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong

This is our registered business address, not a return address. Please contact our support team for authorization and instructions before returning any products.