Shipping Policy

FREE SHIPPING. CLEAR DELIVERY.
Free shipping to the 48 contiguous U.S. states and Washington, D.C., with estimated delivery in 4–9 business days and support when you need it.

Shipping at a Glance

Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates and are not guaranteed.

Where We Deliver

We deliver to residential and business street addresses within the 48 contiguous U.S. states and Washington, D.C.

We currently do not ship to:

• Alaska or Hawaii
• U.S. territories
• P.O. boxes
• APO, FPO, or DPO military addresses
• Destinations outside the United States

Order Processing & Cutoff Time

Orders are typically processed within 1–2 business days. Processing includes order verification, packing, and handoff to the shipping carrier.

Our daily order cutoff is 12:00 a.m. midnight, Eastern Time (New York). Orders received at or after midnight fall into the new day’s processing cycle. Orders placed on weekends or U.S. federal holidays enter processing on the next business day.

Processing time is separate from carrier transit time.

Shipping & Delivery Estimates

After shipment, estimated transit time is 3–7 business days. Combined with processing, estimated total delivery time is 4–9 business days.

Transit time begins when the carrier receives your package, rather than when a shipping label is created. Weather, holidays, and carrier disruptions may affect delivery.

If we cannot ship within the stated processing timeframe, we will notify you of the delay and provide the option to accept the revised shipping timeframe or cancel for a full refund.

U.S. Fulfillment

Orders are primarily fulfilled through Amazon’s U.S. fulfillment network. We may also ship through our U.S. third-party fulfillment facility:

1GoTo-G Fulfillment
8110 Power Ridge Rd
Sacramento, CA 95826
United States

The fulfillment location depends on inventory availability. This facility is not a retail store or an authorized return drop-off location. Please contact us before sending any returns.

Track Your Order

Once your order ships, we will email you a shipping confirmation with tracking information. Tracking updates may not appear until the carrier scans the package.

For questions about tracking or delivery progress, email support@1goto-g.com with your order number.

Shipping Address Changes

Please check your shipping address carefully before completing checkout.

If you need to correct an address, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or been handed to the carrier.

Lost or Damaged in Transit

If your package appears lost in transit or arrives damaged, contact support@1goto-g.com as soon as possible.

Please include your order number, tracking number, and a description of the issue. For damaged deliveries, include photos of the product and packaging, and retain the packaging while we review the claim.

Once loss or transit damage is verified, we will arrange a replacement at no additional charge or a refund.

Marked Delivered but Not Received

If tracking shows “Delivered” but you cannot locate your package, check the delivery location, household members, neighbors, and any building reception or mailroom. Contact us if the package remains missing so we can assist with a carrier inquiry.

A delivery scan alone does not resolve a report of possible misdelivery. If the carrier confirms delivery to the correct address provided at checkout, subsequent loss or theft is the customer’s responsibility, except where applicable law requires otherwise.

Contact Us

For shipping and delivery assistance:

Email: support@1goto-g.com
Phone: +1 608-917-3299

Website Operator: HONG KONG JU ER OUTDOOR LIMITED
Registered Business Address: Office 5, 8/F, Mega Cube, 8 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong

The registered business address is not a return address. Please contact our support team for return instructions.