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Contact Us
We’re here to help with product questions, order updates, shipping, returns, warranty claims, and general inquiries.
Customer Support
Email: support@1goto-g.com
Phone: +86 152 6783 0362
When contacting us about an existing order, please include:
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Your full name
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Your order number
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The email address used to place the order
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A brief description of your question or issue
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Photos or video if the product arrived damaged or defective
Contact Form
You can also contact us using the form below.
Please include your order number if your inquiry relates to an existing order. Our support team will respond using the email address provided in the form.
Business Inquiries
For partnership, retail, media, or other business inquiries, contact:
Please use Business Inquiry as the email subject.
Business Information
Business name:
1Goto-G
Phone:
+86 152 6783 0362
Business address:
OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD
KLN BAY, KOWLOON, HONG KONG
This is our business contact address and is not an authorized return location.
Do not send returns to this address. All returns require prior authorization and must be shipped according to the instructions provided by our support team. Please review our Return & Refund Policy before sending a return.