Shipping policy

Effective date: October 21, 2026

This Shipping & Delivery Policy explains our order processing times, shipping rates, estimated transit times, tracking, and procedures for lost or damaged packages.

Order Processing

Orders are processed within 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 p.m. ET on Friday will begin processing on the next business day.

Processing time includes order verification, packing, and transfer to the shipping carrier. It does not include carrier transit time.

Contiguous United States

  • Coverage: The 48 contiguous states and the District of Columbia
  • Shipping method: Free Shipping (FedEx, UPS Ground, or equivalent)
  • Estimated transit time: 2–5 business days after dispatch
  • Shipping charge: Free — no order minimum

Alaska, Hawaii, and U.S. Territories

  • Coverage: Alaska, Hawaii, and U.S. territories available at checkout (including, where offered, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Federated States of Micronesia, Marshall Islands, and Palau)
  • Shipping method: Free Shipping (FedEx, UPS Ground, or equivalent)
  • Estimated transit time: Typically 5–8 business days after dispatch
  • Shipping charge: Free — no order minimum (U.S. destinations)

Order value for any future promotions is calculated after discounts and before shipping charges and applicable taxes.

Delivery Estimates

Estimated transit times begin after the package has been accepted and scanned by the shipping carrier.

Total estimated delivery time consists of order processing time + carrier transit time. Delivery dates are estimates and are not guaranteed.

Order Tracking

After your package has been transferred to the carrier and scanned into the network, you will receive a shipping confirmation email with the tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Contact support@1goto-g.com as soon as possible to request a correction; we cannot guarantee changes after processing or carrier handoff.

Lost, Damaged, or Stolen Packages

Contact support@1goto-g.com within 7 calendar days of the delivery scan (or of discovering damage), with your order number, tracking number, and photos when relevant. Keep packaging until the claim is resolved.

Fulfillment Facility

Orders for U.S. destinations are processed through our U.S. fulfillment location:

1GoTo-G Fulfillment
8110 Power Ridge Rd
Sacramento, CA 95826
United States

This facility is not a retail store. Do not send returns here without prior authorization.

Contact

1GoTo-G Direct LLC
Email: support@1goto-g.com
Phone: +1 (916) 806-8323