Privacy Policy

Last updated: November 10, 2026

This Privacy Policy explains how HONG KONG JU ER OUTDOOR LIMITED, operating as 1GOTO-G (“we,” “us,” or “our”), collects, uses, and shares personal information when you visit www.1goto-g.com, make a purchase, contact us, or use our services.

For questions about your information or privacy choices, email support@1goto-g.com.

1. Information We Collect

The information we collect depends on how you interact with our store.

Information Examples
Contact and delivery details Name, email address, phone number, billing address, and shipping address
Order and transaction information Products purchased, order history, payment status, returns, exchanges, and warranty requests
Account information Login and account details, if you create or use a customer account
Customer communications Messages, chat conversations, support requests, and photos or videos you send us
Reviews and submissions Ratings, reviews, images, and other content you choose to submit
Device and browsing information IP address, browser type, device identifiers, approximate location, pages viewed, referral sources, and interactions with our store
Marketing preferences Email and SMS subscription choices, consent records, and unsubscribe requests

Payment details are processed by our checkout and payment providers. We receive information needed to confirm payments, manage orders, issue refunds, and prevent fraud. Please do not send full card numbers, security codes, or passwords through email, chat, or contact forms.

We collect information directly from you, automatically through website technologies, and from providers involved in payments, fulfillment, analytics, advertising, and customer support.

2. How We Use Your Information

We use personal information to:

  • Process payments, fulfill orders, and provide tracking updates.

  • Manage returns, refunds, exchanges, and warranty claims.

  • Respond to questions and provide customer support.

  • Maintain customer accounts and shopping preferences.

  • Send marketing emails and text messages, subject to applicable consent requirements.

  • Measure advertising performance and show relevant advertisements.

  • Understand website use, identify technical problems, and improve the shopping experience.

  • Detect fraud, protect our services, maintain business records, and meet legal obligations.

3. Cookies, Analytics and Advertising

Our store uses cookies, pixels, and similar technologies for shopping functions, analytics, advertising, and measuring conversions.

We use Google Analytics 4, Google Ads conversion tracking, Meta Pixel, and Meta Conversions API. Depending on the tool, its configuration, and your privacy choices, information shared may include device identifiers, browsing activity, purchase events, and contact identifiers used to match interactions.

Some advertising information is sent through server connections rather than browser cookies. Blocking cookies alone may not prevent every type of data transfer.

These services help us understand how visitors find and use our store, measure purchases associated with advertisements, and reach audiences across other websites and applications.

Learn more through:

For information about available advertising opt-outs, visit Your Privacy Choices or contact support@1goto-g.com.

4. Chat, Reviews and Session Replay

We use applications that support email subscriptions, online chat, product reviews, and website behavior analysis.

Online chat: Our chat providers may process messages, contact details, and related technical information to help us respond to inquiries.

Reviews: Information you submit for publication, such as a review, display name, or product photo, may become publicly visible. Avoid including private information in public submissions.

Session replay: Website behavior tools may record or reconstruct interactions such as page navigation, clicks, scrolling, and interactions with forms, depending on their configuration and applicable privacy choices. We use this information to identify usability problems and improve our store.

Please do not enter sensitive personal information into chat, review fields, or other areas that do not require it.

5. How We Share Information

We disclose personal information as needed for the purposes described in this policy, including with:

  • Shopify, which hosts our store and supports checkout and related services.

  • Payment providers, for payment processing, refunds, and fraud prevention.

  • Fulfillment and delivery partners, including Amazon’s U.S. fulfillment network, third-party warehouses, return facilities, and shipping carriers.

  • Customer service and application providers, for chat, email, SMS, reviews, analytics, and website behavior tools.

  • Advertising partners, including Google and Meta, for advertising measurement, audience matching, and relevant advertising.

  • Professional advisers or authorities, where needed to comply with legal obligations, protect rights, or address fraud and security issues.

Information may also be disclosed in connection with a merger, acquisition, financing, or transfer of business assets, subject to applicable protections.

We may disclose information at your request or with your authorization.

6. Shopify’s Role

Our store is hosted on Shopify. Shopify processes personal information to provide and maintain the ecommerce platform and related services.

If Shopify Network Intelligence or related Enhanced Services are enabled, Shopify may also use information about your interactions with our store, together with information from other merchants and Shopify services, to provide improved features, understand customer activity, and deliver more relevant advertising.

For details about Shopify’s processing and available choices, see Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal.

Choices made through Shopify’s portal relate to Shopify’s processing and do not necessarily replace a request made directly to us.

7. Marketing Emails and Text Messages

We use contact information to send promotional emails and SMS messages, subject to applicable consent requirements.

Email: You can unsubscribe using the unsubscribe link in a marketing email or contact support@1goto-g.com.

SMS: Follow the opt-out instructions provided in the message or contact us to withdraw your marketing consent. Providing a phone number for delivery or customer support does not, by itself, constitute consent to promotional texts.

Consent to receive marketing messages is not a condition of purchase. Message frequency varies, and message and data rates may apply.

Unsubscribing from marketing does not prevent necessary order, delivery, refund, warranty, or security communications.

8. Your Privacy Rights and Choices

Depending on where you live and the laws applicable to our business, you may have rights to:

  • Request access to personal information or a copy of it.

  • Request correction or deletion.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain sales, sharing, or targeted advertising.

  • Appeal a decision concerning a privacy request.

  • Exercise applicable rights without unlawful discrimination.

Some disclosures of identifiers and browsing or purchase activity to advertising partners may constitute a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws, even when no money is exchanged.

Visit Your Privacy Choices for information about advertising opt-outs.

You can also submit a privacy request by emailing support@1goto-g.com with the subject “Privacy Request” or calling +1 608-917-3299.

We may need to verify your identity before fulfilling certain requests. Authorized agents may submit requests where permitted by law, subject to verification of their authority. We respond within the time required by applicable law, and some requests may be subject to legal exceptions.

Browser settings can help manage cookies. Where applicable law requires recognition of an opt-out preference signal such as Global Privacy Control, that signal must be honored. Browser-based choices may apply only to the browser or device used.

9. International Processing

Our website operator is registered in Hong Kong, and our team in mainland China accesses customer information for customer support, order administration, and fulfillment coordination.

Shopify and our other providers may process information in the United States and other countries. Information may therefore be processed outside your state or country of residence, where privacy laws may differ.

Where applicable law requires safeguards for international transfers, those requirements apply to the relevant processing.

10. Information Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing warranty support, maintaining required records, resolving disputes, and meeting legal obligations.

Retention periods vary according to the information involved and the reason for keeping it. Deletion requests may be subject to legally permitted retention requirements.

No website, transmission method, or storage system can be guaranteed completely secure. Please protect your account credentials and contact us if you suspect unauthorized use.

11. Children’s Information

Purchases of junior golf equipment should be made by a parent, guardian, or other adult. Junior products do not require a child to create an account or subscribe to marketing.

If you believe a child has provided personal information without appropriate authorization, contact support@1goto-g.com so we can investigate and take appropriate action under applicable law.

12. Other Websites

Our store may link to websites or services operated by other organizations. Their privacy practices are governed by their own policies.

For the terms governing purchases and website use, see our Terms of Service.

13. Changes to This Policy

We may update this policy to reflect changes in our practices, services, or legal requirements. The updated version will show a revised date.

Where required by law, we will provide additional notice or obtain consent before making relevant changes.

14. Contact Us

For privacy questions or requests:

Website Operator: HONG KONG JU ER OUTDOOR LIMITED
Brand: 1GOTO-G

Email: support@1goto-g.com
Phone: +1 608-917-3299

Registered Business Address:
Office 5, 8/F, Mega Cube, 8 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong

You can also visit our Contact Us page.

This registered business address is not a return address.