Shipping policy

# Shipping & Delivery Policy **Effective Date**: January 1, 2026 ## Processing Time All orders for 1GoTo-G™ golf club sets are dispatched within 1 to 2 business days (Monday–Friday, excluding US federal holidays). Orders placed after 2:00 PM EST on Friday will begin processing on the following Monday. ## Shipping Rates & Estimated Transit Times | Destination | Order Value | Shipping Method | Transit Time | Freight Fee | | :--- | :--- | :--- | :--- | :--- | | **Contiguous US** | $0.00 – $98.99 | Parcel Ground | 3–5 Business Days | $9.95 | | **Contiguous US** | **$99.00+** | **FedEx / UPS Ground** | **2–4 Business Days** | **FREE** | | **Alaska & Hawaii** | All Orders | Priority Freight | 5–8 Business Days | Calculated at Checkout | ## Order Tracking Once your package is scanned into the carrier's network, an automated email containing a FedEx/UPS tracking number will be dispatched. You can track real-time transit status directly on our order tracking page. ## Fulfillment Facility All contiguous US orders are processed and shipped directly from our primary domestic logistics center: 1GoTo-G Fulfillment Center (Wosoo Logistics US West) 17800 Castleton St, Suite 668 City of Industry, CA 91748 United States ## Lost, Damaged, or Stolen Shipments If your tracking status shows "Delivered" but you have not received your shipment, or if the package arrives with structural box damage: - Report Window: Contact yitong2024@hotmail.com within 7 calendar days of delivery. - Resolution: We initiate a trace with FedEx/UPS and dispatch a free replacement set upon claim verification.